Cymo African Safaris – Travel Confidently, Explore Deeply
We are honored that you are considering Cymo African Safaris for your safari experience. As a trusted Uganda safari tours operator, we are committed to providing seamless, secure, and memorable adventures across Uganda’s most breathtaking destinations.
These Terms & Conditions outline the important information you need to know when booking your trip with us. Please read them carefully to ensure a smooth and enjoyable experience.
1. Who We Are
Cymo African Safaris specializes in Uganda safari tours, including Gorilla trekking in Uganda, wildlife adventures, family safaris, birding, cultural encounters, and tailor-made journeys across East Africa. Our team is passionate, experienced, and fully dedicated to exceeding your expectations.
2. Safari Guides & Language Support
Our guides are handpicked for their professionalism, knowledge, and hospitality. We offer safari experiences in the following languages:
- English (standard)
- Spanish
- German
- French
🌍 Other languages can be arranged upon request – simply let us know when booking, and we’ll do our best to accommodate your needs.
3. Booking & Payment Terms
To confirm your safari:
- A 30% deposit is required at the time of booking.
- The remaining 70% is due at least 30 days before your safari start date.
- Bookings made within 30 days of travel require full payment upon confirmation.
Accepted Payment Methods
✔ Secure online bank transfer (our account details will be shared on request)
✔ Cash on arrival in Uganda (USD only; crisp bills preferred)
Your safari is officially confirmed once we issue your booking confirmation and payment receipt.
4. Flexible Refund & Cancellation Policy
We know that travel plans can change. That’s why we offer one of the most flexible and client-friendly cancellation policies in the industry:
| Cancellation Period | Refund Eligible |
|---|---|
| 90+ days before safari | 100% refund |
| 31 – 89 days before safari | 90% refund |
| 15 – 30 days before safari | 70% refund |
| Less than 14 days before safari | 50% refund |
| No-show on safari start date | No refund |
❗ Gorilla and chimpanzee trekking permits are non-refundable, as they are issued by the Uganda Wildlife Authority and cannot be transferred.
If we are required to cancel your safari due to force majeure (such as natural disasters, travel bans, or national emergencies), you will be offered:
- A full travel credit valid for up to 18 months, or
- The option to reschedule your safari at no extra charge
5. Insurance & Safari Activity Safety
We prioritize your safety and peace of mind.
Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance that covers:
- Trip cancellations or interruptions
- Emergency medical assistance
- International travel delays
- Lost or delayed luggage
✅ Activities within the safari itinerary (e.g., trekking, game drives, boat cruises) are operated safely and professionally by our trained team and are covered by our internal risk management and liability protections.
6. Health, Medical & Special Requirements
Your comfort and well-being are important to us.
- Please inform us at booking of any health conditions, mobility challenges, or dietary requirements.
- We recommend visiting a travel clinic for advice on vaccinations such as yellow fever and malaria prevention.
- Guests participating in trekking experiences must be reasonably fit and aged 15 years or older for gorilla treks.
In case of a medical emergency during the safari, our team will coordinate immediate support and evacuation services as needed.
7. Changes to Itineraries
We aim to deliver every safari exactly as planned. However, occasionally adjustments are necessary due to unforeseen conditions such as road closures, weather, or accommodation availability.
- We will always inform you in advance and provide a suitable alternative of equal or greater value.
- Your comfort and experience are always our top priority.
8. Photography & Promotional Use
From time to time, our team may capture photographs or video during your safari to share the beauty of Uganda and our experiences.
📸 If you do not wish to appear in any promotional materials, kindly inform your guide or contact us in advance. We will always respect your privacy.
9. Liability Disclaimer
While we go above and beyond to ensure your safety and satisfaction, Cymo African Safaris is not liable for:
- Loss or damage to personal property
- Delays or service interruptions caused by third parties (e.g., airlines)
- Personal injury, illness, or accidents beyond our control
- Force majeure events such as weather disruptions, political unrest, or natural disasters
We maintain the highest standards of professionalism and client care at all times.
10. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Uganda. Any disputes shall be handled within Ugandan legal jurisdiction.
Let’s Make Your Dream Safari Happen
Your journey starts with one message. Our team is here to guide you every step of the way.
📧 Email: info@cymoafricansafaris.com
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Cymo African Safaris
Professional. Passionate. Personal.
Your safari – your way, with people who care.