YOUR QUESTIONS
FAQs about Our Safaris and Tours
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Yes. We use eco-lodges, reduce waste, support local communities, and promote responsible tourism to protect Uganda’s natural heritage.
Yes. We organize custom East Africa safaris that combine Uganda with Kenya, Tanzania, or Rwanda — all in one smooth itinerary.
Yes. We handle everything — from destinations, permits, lodges, to activities — all tailored to your travel style and budget.
Yes. We offer discounts for groups, early bookings, long trips, families, and returning clients. Ask us about current offers.
Yes we do refund here is our refund policy
- 90+ days: 100% refund
31–89 days: 90% refund
15–30 days: 70% refund
Less than 14 days: 50% refund
No show: No refund
(Gorilla permits are non-refundable)
We serve both solo travelers and groups. There is no minimum for private tours.
Tipping is appreciated but not mandatory. $10–$20/day for guides is a common standard.
Yes, depending on availability. Contact us to revise your itinerary.
Yes. We allow free rescheduling within 18 months in case of emergencies or travel bans.
Yes, but some remote lodges may use solar power. Charging points are available.
Uganda is great year-round, but the dry seasons (June–September and December–February) are best for wildlife viewing and trekking.
Yes, Uganda is generally safe for tourists. Cymo African Safaris ensures all trips follow updated safety protocols.
Yes. Most nationalities need a visa. Apply online through Uganda’s e-visa system before travel.
A safari can range from 3 to 12+ days. We recommend at least 7–10 days to enjoy multiple parks and gorilla trekking.
Expect to see elephants, buffaloes, hippos, lions, leopards, giraffes, zebras, and many bird species.
Accordion Content
bsolutely. We offer tailor-made safaris based on your preferences, time, and budget.
Accommodation, meals, transport, park fees, guide services, and activities. Gorilla permits are included if selected.
Light clothing, long sleeves for evenings, hiking boots, a hat, sunscreen, insect repellent, and binoculars.
Yes. Yellow fever vaccination is required. Malaria prophylaxis is recommended.
Bwindi Impenetrable Forest and Mgahinga Gorilla National Park.
it is $800 per person (subject to change by Uganda Wildlife Authority).
Trekking can last 2 to 6 hours, depending on the gorilla group’s location.
It can be moderately challenging. You should be in good physical condition.
Visitors can get as close as 7 meters (approx. 21 feet), but the gorillas sometimes come closer.
Yes, the minimum age is 15 years.
Only 8 people per group per gorilla family are allowed daily.
Yes, but no flash photography is allowed.
They are peaceful. Your ranger will guide you on safe behavior.
Yes, though trails are easier during the dry seasons.
A professional Uganda-based tour operator specializing in wildlife safaris, gorilla trekking, cultural tours, and tailor-made experiences.
Yes. All guides are trained, experienced, and licensed by the Uganda Tourism Board.
Yes. We offer tours in Spanish, German, French, and others upon request.
Yes. We offer tours in Spanish, German, French, and others upon request.
We are based in Uganda, with tours starting from Kampala, Entebbe, or regional airports.
Yes, depending on availability. Contact us directly for urgent bookings.
Yes, all our tours include complimentary airport pick-up and drop-off.
Via online bank transfer or cash on arrival (USD only).
Yes, all clients are advised to have personal travel insurance.
Yes, we offer both mid-range and luxury safari packages.
We don’t book international flights but can guide you through the visa process.
We use trusted lodges, tented camps, and hotels based on your budget and preferences.
Most lodges offer Wi-Fi, but signal may be limited in remote parks.
No. All accommodations provide clean bedding, towels, and amenities.
Yes, we give options for you to select based on comfort level and location.
Yes. Full-board meals (breakfast, lunch, and dinner) are included unless stated otherwise.
Yes. Vegetarian, vegan, gluten-free, halal, or allergy-specific meals can be arranged.
We offer both. Private safaris are the most popular for personalized experiences.
Yes. All safari vehicles are 4×4 with open roofs for wildlife viewing and photography.
Our vehicles carry 4 to 7 people. Private safaris ensure more space and comfort.
Yes, but some remote lodges may use solar power. Charging points are available.